Reference

Privacy Policy — How We Keep Your Account Safe

When you open an account with link dultogel and deposit via DANA, OVO, GoPay or QRIS, we collect only the information needed to verify your identity, process your…

Data you controlVerified transactionsAccount security first
link dultogel Privacy Policy — How We Keep Your Account Safe
WE'RE HERE TO HELP

Contact Us About Your Privacy

Email Support Reach our privacy team at [email protected] with any data request or privacy concern.
Live Chat Chat with our support agents through the lobby.
Account Settings Visit your account settings page to review permissions, update contact details and request a…
HOW WE PROTECT YOU

Your Security and Data Rights

Encrypted Transfers

All transactions — deposits via DANA, OVO, GoPay and QRIS, plus account login and withdrawal requests — travel over encrypted connections. Your payment details never pass through our servers unencrypted.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party tracking cookies or behaviour-profiling tools collect data beyond the lobby. You can disable non-essential cookies in your browser settings.

Account Access Control

Your account is protected by a password and optional two-factor authentication via SMS. You control who can access your account. If you suspect unauthorized access, contact support immediately to freeze withdrawals and reset your credentials.

Data Retention Schedule

We keep your account data for the duration of your membership. After you close your account, we retain transaction records for three years to meet regulatory requirements. You can request deletion of non-essential personal information within legal limits.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), identity-verification services and regulatory authorities where local law requires. We never rent or sell your contact information to marketing agencies or data brokers.

Your Data Rights

You have the right to request access to your stored data, correct inaccurate information and request deletion where permitted by law. Email [email protected] with your request. We'll respond within 14 calendar days.

Privacy Policy FAQs

No. We share your data only with essential payment processors — DANA, OVO, GoPay and QRIS operators — to complete your transactions. We also cooperate with identity-verification partners and regulatory bodies where local law requires. We never sell your email or phone number to third parties.

We keep active-account transaction records for the life of your membership. After you close your account, we retain deposit and withdrawal records for three years for regulatory compliance and dispute resolution. Personal contact details are deleted after account closure unless required by law.

Yes. Log into your account, go to Settings and select 'Download My Data' to receive a copy of all stored information. To request deletion of non-essential data, email [email protected]. Regulatory and transaction records cannot be deleted but can be anonymized where permitted by law.

Your connection is encrypted end-to-end, so your payment details are safe even on public networks. Still, we recommend using your home or mobile connection when possible. Never share your account password or two-factor SMS code with anyone, even support staff.

Your password is hashed using industry-standard encryption and never stored in plain text. We recommend a strong, unique password of at least 12 characters. Enable two-factor authentication via SMS in your account settings for an extra security layer.

Yes. We use only essential and functional cookies. You can disable non-essential cookies in your browser settings at any time. Session cookies will still apply to keep you logged in; functional cookies help remember your game preferences. No data-tracking cookies follow you off-lobby.

When you close your account, you can withdraw any remaining balance immediately. We securely archive your transaction records for three years for regulatory compliance. Personal details like your email and phone are flagged as deleted and no longer used for marketing or outreach.