Reference

How we protect your account and data

Q: Can I request a copy of my account data, and how long does that take?

Yes. Email legal@linkdultogel.club with your account number and request a full data export. We prepare and send a complete file—account history, personal data, transaction records—within five business days via secure download.

Our legal framework is built to keep your account secure, your deposits safe, and your withdrawals verified.

Account ownership & controlData security & retentionPayment verification process24/7 legal support channelYour withdrawal rights

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Terms governing your account, payments and data

link dultogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on link dultogel, you agree to our terms of service that outline account ownership, deposit and withdrawal rules, and how we handle your personal information. Your account belongs to you; we do not share, sell or rent your data to third

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parties. All deposits via DANA, OVO, GoPay and QRIS are processed through verified payment gateways and matched against your identity on file. Withdrawals require account verification and are released to your original payment method within our stated processing window. Access and eligibility depend on local law.
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We retain transaction records for dispute resolution and tax compliance, and we encrypt all login credentials. If you need to dispute a transaction, report a security concern, or request account closure, our legal team responds within 24 hours through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact our legal support team

We keep our legal helpline open 24 hours, seven days a week, so you can raise account, payment or data questions whenever they arise.

SECURITY & COMPLIANCE

How we keep your account and data secure

Your account security and data privacy sit at the centre of how we operate. We use industry-standard encryption for login credentials, segregate your deposit wallet from our operating accounts, and verify your…

Encryption & Credential Security

Login credentials are encrypted end-to-end. Your password is salted and hashed; we never store it in plain text. Session tokens expire after 30 minutes of inactivity to prevent unauthorised access.

Payment Data Isolation

DANA, OVO, GoPay and QRIS payments are processed through PCI-compliant gateways. Your payment method details are stored separately from your account profile and never transmitted unsecured.

Identity Verification Before Withdrawal

Every withdrawal request triggers a background check against your account registration data. We match your withdrawal method to the deposit method on file; mismatches are flagged for manual review.

Data Retention & Deletion Rights

We keep transaction records and account history for seven years for legal and tax compliance. You may request a full export of your data or permanent account deletion by emailing [email protected].

Quarterly Security Audits

An independent third-party firm audits our encryption, access controls and data handling practices every three months. Audit reports are available on request to account holders.

Breach Notification Protocol

If we detect any unauthorised access to your account or data, we notify you within 24 hours via email and phone to the contact on file, and freeze your account to prevent fraudulent withdrawals.

Frequently asked questions about your rights and our legal terms

You own your account. We cannot close it or freeze funds without providing written notice and a 72-hour resolution window. If we suspect fraud or breach of terms, we'll contact you immediately to allow you to respond before any action is taken.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within one to two hours after identity verification. Bank transfers may take up to three business days. We notify you by email and in-app as soon as the withdrawal is processed.

If a deposit is rejected by your bank or payment provider, the funds return to your original payment method within 24 hours. We log every failed transaction and you can request a refund receipt from our support team if the money is still pending.

Yes. Email [email protected] with your account number and request a full data export. We prepare and send a complete file—account history, personal data, transaction records—within five business days via secure download.

We collect name, address, phone, email, payment details and transaction history for account verification and fraud prevention. We retain this data for seven years unless you request deletion. You can view exactly what we hold in your account settings under 'Privacy' at any time.

Report a disputed transaction via live chat or email within 30 days of the transaction date. Include the transaction ID, date and reason. We investigate within 10 business days and notify you of the outcome by email with full reasoning.

No. We do not sell, rent or share your personal data with marketing companies, advertisers or data brokers. We only share payment details with our PCI-compliant payment processors (DANA, OVO, GoPay, QRIS) to complete your transaction.

How we protect your account and data

How to contact our legal support team

How we keep your account and data secure

Encryption & Credential Security

Payment Data Isolation

Identity Verification Before Withdrawal

Data Retention & Deletion Rights

Quarterly Security Audits

Breach Notification Protocol

Frequently asked questions about your rights and our legal terms

01 Who owns my account, and can link dultogel close it without warning?

02 How long does it take to withdraw money after I request it?

03 What happens if a deposit fails or is rejected?

04 Can I request a copy of my account data, and how long does that take?

05 What personal information do you collect, and how long do you store it?

06 If I dispute a transaction, how do I file a claim and how long does it take?

07 Does link dultogel share my data with third parties?

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